Returns Policy

NOTE *WE DO NOT OFFER FREE RETURNS FOR ANY PRODUCTS BOUGHT ONLINE

If for any reason you are unhappy and would like to return an item, we are happy to offer you a refund up to 14 days from when you receive your goods. The product must be in new, unused and unworn condition with tags attached and in original packaging.  It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

All dispatched orders will include a confirmation outlining your purchase details, our contact details and return address. Please insert the original confirmation document in the returned parcel, without this we may not be able to track your details.

Following inspection, an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, not including any return postage related charges.

You should expect to see the refund in your account within 10 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days you should contact onlinesales@thecope.ie

HOW DO I RETURN MY ORDER?

You can choose to return your purchases via post, courier or in person, as we do not offer free returns. If you are returning an item within the 14 day period that is your choice and we will not refund you any postage costs

 

 

RETURNING GOODS INSTORE

Take to any till point in-store with your documentation and we will process your refund. Please bring along the credit card which was used to purchase the goods online.

 

EXCHANGING GOODS

We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested, then a new order must be completed on the website by the user.